EXPERIENCE
SENIOR DIGITAL PRODUCT LINE MANAGER
@ AVERY DENNISON
Q3 2023 - Present
HEAD OF CLIENT SUCCESS & CUSTOMER EXPERIENCE
@ QUANTIFEED
2022 - Q3 2023
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Developed and implemented a 360 client success strategy including:
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Discovery framework taking foundation on design thinking principles
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Client experience redesign maximizing every touchpoint of with clients
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Commercialization support approach boosting the business impact of Quantifeed platform for clients
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A complete incident management framework.
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Led the design and delivered:
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"QLab" a research methodology enabling clients to maximize the user value of their platform
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A design system approach improving efficiency and scaling capability of Quantifeed front end
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Led the proposition development:
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Advisor-led solutions, including a vast subset of journeys like, wealth health check, CIO notices, maker checker and much more.
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Customer-Direct solutions, covering journeys from teaser to rebalance investment portfolio
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Hybrid solutions combining an advisor-led with some self-serviced touch point allowing for a better customer experience and cost savings
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Portfolio manager solution facilitating the common portfolio manager tasks like model portfolio creation, back-testing, simulation, workflow management, strategic asset allocation governance and reporting.
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PRODUCT MANAGMENT LEAD
@ HSBC WEALTH AND PERSONAL BANKING
2019 - 2021
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Lead the digital product management for the global Wealth Essential Value Stream (2021)
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Lead digital product management for HSBC Pinnacle Venture (2020)
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Lead the product management of the Hong Kong mobile banking app (2019)
MANAGER, DIGITAL CENTER OF EXCELLENCE
@ AXA GROUP SOLUTION ASIA
2016 - 2018
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Created and managed an in-house consultant team covering digital product initiation, design thinking, delivery, commercialization and performance tracking.
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Strategic advisor to AXA Next, AXA global innovation team
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Regional Product Owner, Customer Engagement Platforms (MyAXA)
SENIOR MANAGER, BUSINESS CONSULTING
@ JWT (HEATHWALLACE)
2016
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Launched and managed a 5-time-zones, 7 digits project, with one of the top ten bank in the world.
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Worked on developing the product management practice of HeathWallace Asia
MANAGER, DIGITAL PLATFORMS
@INTACT FINANCIAL CORPORATION (BELAIRDIRECT)
2014 - 2015
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Delivered a full revamp of Belairdirect.com website resulting in double digits digital sales increases
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Managed a team composed of front end developers and digital designers
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Managed the digital side of multiple insurtech partnerships including UBER, TURO and SunLife Financials
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Managed the digital assets absorption of multiple acquisition in Canada